FAQ

Frequently Asked Questions

Quick answers to the most common questions about CityRide

Riders

Yes, CityRide allows scheduled bookings. Choose 'Schedule Ride', select date and time, and confirm.

Can I schedule a ride in advance?

Drivers can accept scheduled rides when available. Upcoming bookings appear in your schedule tab.

What if I leave something in the vehicle?

Inform support through the app. We will contact the rider and arrange a safe return of the item.

What safety features does CityRide provide?

Route adaptation alerts, speed notifications, collision detection, and driver support tools are enabled.

How can I contact my rider after accepting a ride?

Use in-app masked calling or messaging from the active ride card to reach the rider securely.

What is the maximum luggage allowed in an auto, and cab?

Follow vehicle guidelines. Avoid oversize items that obstruct visibility or safety. Ask support if unsure.

Which payment methods are supported?

Cash, cards, and popular digital wallets are supported. Availability may vary by city.

Can I get an invoice for my ride?

Invoices are available in the ride details screen and can be downloaded or emailed.