How CityRide collects, uses, and protects our information

CityRide empowers drivers, protects riders, and delivers safe, affordable mobility for every indian’s.

Last Updated: 17 November 2025

CityRide is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use the CityRide App, CityRide Driver, and our websites.

By using our services, you agree to the terms of this Privacy Policy.

1. Introduction

This Privacy Policy covers how CityRide collects, uses, processes, and discloses your information, including personal information, in connection with our services. We only collect data that helps us deliver and improve the service, while respecting and protecting your privacy.

2. User Acceptance

By accessing or using our services, you signify your understanding of and agreement with our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree, you should not use the services.

3. Definitions

“CityRide”, “we”, “us”, or “our” refers to the CityRide entity responsible for your information under this Privacy Policy.
“Platform” refers to the CityRide mobile applications, websites, and other services.
“User”, “you”, or “your” refers to individuals who use CityRide for rides, bookings, or deliveries.
“Drivers” refers to driver-partners using the Platform to offer services.

4. Information We Collect

4.1 Information You Provide to Us

Profile data such as name, phone number, email, and address.
Account credentials and verification information.
Payment information (processed securely by payment partners).
Support requests and communications.

4.2 Information We Collect Through Your Use of Our Services

Location data to enable pickups, drop-offs, route navigation, and safety features.
Device and usage data such as app version, device identifiers, crash logs, and performance metrics.
Ride details including pickup, drop, distance, time, fare, and payment status.
Diagnostics to detect unsafe driving, wrong routes, or emergency events to improve safety.

5. How We Use Information

Provide and operate CityRide services including bookings, rides, and payments.
Improve reliability, pricing, safety features, and customer support.
Communicate updates, send notifications, and respond to inquiries.
Detect, prevent, and address fraud, abuse, and security incidents.
Comply with applicable laws and enforce our Terms.

7. Third-Party Content

CityRide integrates with third-party services such as maps and payment gateways.
Your use of those services is governed by their respective privacy policies.
We limit data shared to what is necessary to deliver the requested feature.

8. Account Changes

You can view and update certain profile information within the app.
You may request account deactivation. Some information may be retained for legal or security reasons.
Contact support to request correction or export of your data.

9. Retention

We retain information for as long as needed to provide services and meet legal obligations.
When data is no longer necessary, we delete or anonymize it.

10. Security

We implement technical and organizational measures to protect information.
No system is completely secure; please use strong authentication and keep your device updated.
Report suspected security issues via the in-app support or email.

11. Children’s Data

CityRide is not directed to children under 13, and we do not knowingly collect their data.
If you believe a child has provided personal information, contact us to remove it.

13. Policy Updates

We may update this Privacy Policy to reflect changes in practices or legal requirements.
We will notify you through the app or website when material changes occur.

14. Contact Us

Email: support@cityride.com
Helpline: +14 652 789 1234
Address: 123 Ride Street, San Francisco, CA 94102